Shipping & Return Policy
SHIPPING
United Arab Emirates:
-
Free Delivery
for orders AED. 149 & More -
AED. 20
Delivery charge for orders under AED 149 -
Delivery
Time: within 3 – 5 Working Days
GCC Countries
-
Delivery
Charge: It will be calculated at the checkout, depending on the order weight -
Delivery
Time: 10 – 15 Working Days -
Please note
that the customer will be responsible for paying any custom duty and / or local TAX / VAT
Other Countries
-
Delivery
Charge: It will be calculated at the checkout, depending on the order weight -
Delivery
Time: 10 – 15 Working Days -
Please note
that the customer will be responsible for paying any custom duty and / or local TAX / VAT
Returns Policy
Our policy lasts 7 days. If 7 days have gone by since your
purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
-
Gift
cards -
Downloadable
software products -
Some
health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify
you that we have received your returned item. We will also notify you of the approval
or rejection of your refund.
If you are approved, then refunds will be made onto the original mode of payment and will be processed within 5 to 10 business days depends on the issuing bank of the credit card.
If you are approved, then refunds will be made onto the original mode of payment and will be processed within 5 to 10 business days depends on the issuing bank of the credit card.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund
is officially posted.
Next contact your bank. There is often some processing time before a refund is
posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lacapitalhub.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lacapitalhub.com
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lacapitalhub.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lacapitalhub.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you,
you’ll receive a gift credit for the value of your return. Once the returned
item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Cancellation Policy
You
may cancel your order within 24 hours of your purchase or before it
is dispatched. Please contact us on our live chat, email or phone to
process your cancellation.
Shipping
You will be responsible for paying for your own shipping costs for returning
your item. Shipping costs are non-refundable. If you receive a refund, the cost
of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over AED 149, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over AED 149, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.